Q.5 Write the names of any three processes of supply chain management.
आपूर्ति श्रृंखला प्रबंधन की किन्हीं तीन प्रक्रियाओं के नाम लिखिए।
Ans:
SCM has several processes. These include:
- Customer Relationship Management: It plans, controls, and assesses customer interaction and data with the aim of building strong relations.
- Customer Service Management: It assists in administering product and service contracts.
- Supplier Relationship Management: It guides in developing and maintaining a good relationship with the suppliers. At the time of selecting suppliers, priority is given to supplier’s capability regarding quality, reliability, innovation, services, and cost reductions.
| Source : IGNOU : Supply Chain Management : Unit 13 |
| Extra Info : Manufacturing Flow Management: It covers activities associated with the movement of products inside and outside the factories, to ensure flexibility in the manufacturing process.Demand Management: A comprehensive structure is provided to best understand the customer’s needs.Order Fulfilment: It encompasses all the activities which identify customer needs, the logistics network, and fulfils orders.Product Development and Commercialisation: A framework is provided for developing and introducing new products into the market.Returns Management: It is concerned with functions associated with returns, reverse logistics etc. It is an indispensable part of the SCM process. |